Privacy Policy

1. Introduction

Prerna Hospital LLP ("we", "our", "us") is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, store, and disclose information when you interact with our website (www.prernahospital.com) or avail our services.

2. Information We Collect

We may collect the following categories of information:

• Personal identification information (name, phone number, email address)
• Health-related information provided during consultations or form submissions
• Technical information such as IP address, browser type, and pages visited
• Communication records (queries submitted via contact forms or chatbot)

3. How We Use Your Information

• To respond to appointment requests and patient enquiries
• To provide and improve our medical services
• To send relevant health information and updates (with your consent)
• To comply with legal and regulatory requirements under Indian law
• To maintain the security and functionality of our website

4. Health Information Confidentiality

All health and medical information shared with Prerna Hospital is treated as strictly confidential. We adhere to professional medical ethics and applicable Indian laws, including the Information Technology (Amendment) Act, 2008. Patient health records are not disclosed to any third party without explicit consent, except as required by law or medical emergency.

5. Data Storage & Security

Your data is stored on secure, encrypted servers provided by Supabase (hosted infrastructure). We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. However, no method of transmission over the Internet is 100% secure.

6. Cookies & Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and understand how visitors interact with our site. You can control cookie preferences through your browser settings.

7. Third-Party Services

We use third-party services including YouTube (for embedded videos) and Supabase (for data storage). These providers have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of these third parties.

8. Your Rights

You have the right to:

• Request access to your personal data we hold
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent at any time for non-essential communications

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.